Terms & conditions
Updated: 15 October 2026
1. Provider and scope
These terms govern consumer orders for food and drinks through order.gastrooma.eu from Gastro Oma München GmbH, Pasinger Bahnhofsplatz 5, 81241 München. Statutory consumer rights remain unaffected.
2. Orders and contract
The menu invites you to place an order. Choose products, variants, fulfilment and an available time. Review and correct details in the basket and checkout before submitting. The button clearly indicating an obligation to pay submits your binding offer. We accept by express order acceptance or beginning performance. A mere receipt or payment acknowledgement is not acceptance unless it expressly accepts the order. Order details are stored in the ordering system; keep your displayed order number.
3. Prices and payment
Prices are in euros including VAT. Delivery and any service fees and discounts appear in the total before binding submission. Only payment methods displayed at checkout are available. Online payment is processed by Stripe; payment at handover is available only if expressly offered at checkout. Payments collected for orders we cannot fulfil will be refunded.
4. Pickup
Collect at Gastro Oma, Pasing Arcaden, Pasinger Bahnhofsplatz 5, 81241 München. The confirmed collection time applies; preparation estimates are indicative unless a fixed time is agreed. Collect promptly and contact us about delays. Statutory rights remain unaffected.
5. Delivery
Availability depends on address, area, opening hours and courier capacity and may be temporarily suspended. The charges and confirmed details displayed at checkout apply to your order. Arrival estimates are indicative. Provide a correct address and remain reachable. If handover fails we will clarify the next steps personally; no blanket automatic forfeiture applies.
6. Changes and cancellation
Call +49 89 35746541 as early as possible, quoting your order number. Once preparation or courier commissioning starts we cannot guarantee a voluntary change or cancellation. Statutory withdrawal, defect and other termination rights remain unaffected. Refunds normally use the original payment method.
7. Food, allergens and defects
Check product and allergen information and ask before ordering if anything is unclear. Hot food is intended for prompt consumption. Follow packaging instructions for chilled or frozen goods. For wrong, missing or defective products, contact us promptly with the order number and a description. Statutory defect rights apply; a photo or immediate report is not a condition for those rights.
8. Withdrawal
Withdrawal is excluded in particular for rapidly perishable goods under section 312g(2)(2) BGB; it is not excluded for all food. See the withdrawal notice for details, other exceptions and information for goods not excluded.
9. Oma Club
Participation is voluntary and free. The participation, earning and redemption rules displayed before joining and in the Club apply. Points are not money and cannot be paid out in cash. Credits depend on confirmed purchases; cancellations and refunds are taken into account. The rules displayed for a purchase apply to that purchase. Advertising email consent is collected separately.
10. Liability and governing law
Statutory liability applies, including for death, personal injury, health damage and under product liability law. German law applies while preserving mandatory consumer protections of your habitual residence. No exclusive consumer jurisdiction is agreed.